WHEN CAN I EXPECT A REPLY TO MY EMAIL?
All emails are answered within 1-2 business days depending on volume. Emails are not typically answered on the weekends or on holidays.
CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?
Yes! Please contact us at firstname.lastname@example.org within 2 hours of when you placed the order if you require any changes.
HOW DO I RETURN AN ITEM?
To return your item please email us at email@example.com for more information.
CAN I EXCHANGE MY ITEM FOR A DIFFERENT SIZE/STYLE?
Yes. The item you wish to exchange needs to be in original condition, tags attached and in original packaging. To exchange your product please email us at firstname.lastname@example.org We will happily exchange the item, however the shipping will need to be paid by the customer.
HOW DO I USE A PROMOTIONAL CODE?
Once you've reached the checkout stage (after entering your details and shipping address), enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied! Paying with PayPal the code can be entered after logging in to your PayPal account.
Please note, only one promotion/discount code is redeemable per order.
WHAT IF MY ITEM IS FAULTY?
We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, we will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault and your order number which will speed up the returns process. Please email us at email@example.com with a reason for this return, your order number and photographs.
HOW LONG IS DELIVERY?
Please allow 10-20 business days for your order to arrive.
HOW DO I TRACK MY ORDER?
All customers will receive an email with a tracking number once your package has been shipped. Please check your Spam/Junk folder for your tracking email. If you are still unable to locate this anywhere you are welcome to contact us by emailing firstname.lastname@example.org to receive your tracking number but please allow the 20 business day processing period to pass before contacting us for the tracking information.
WHAT HAPPENS IF MY PACKAGE DOESN'T ARRIVE, OR IS LOST IN TRANSIT?
Once your parcels have left our warehouse they are then the property of the courier company. We are legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at email@example.com
HOW CAN I PAY FOR MY ONLINE PURCHASES?
You can pay by VISA, MASTERCARD, AMERICAN EXPRESS, APPLE PAY, DISCOVER, JCB and PAYPAL.
If you are unsure of a garments care, always ‘cold hand wash’ to avoid any damage in the garments fabric. If your garment is damaged because it was washed incorrectly we are unable to accept this back as a return.
WEAR AND TEAR
If you damage a garment after wearing it e.g a button falls off or the zip breaks because of ‘wear and tear‘ we cannot accept these garments back for a return or exchange.
NEED ANY FURTHER HELP?
Our BabyBuzz US team is always working to improve your experience with online shopping; we would love to hear your feedback and ideas from placing your order to receiving what might be your first BabyBuzz US package.